We wanted to keep our website as accessible as possible. We registered as many domain names related to the company as possible to make sure no copycats could mislead you to thier websites.
With that in mind, you can make sure that you have always reached the correct place as long as there is a green padlock in your web browser.
Our web store domains are as follows:
lionbrosco.co.uk, lionbrosco.com & lionbros.co.uk
No financial information is saved or stored by us or Shopify Inc. Your email address will only be saved if you agree to sign up to an account with our website or mailing list.
When signing up for an account on our website you are NOT automatically added to our mailing list as we feel this should be completely optional.Your account information will never be sold or exported away from Shopify and it's platform. Once logged in you may view your order status & history.
The 14 calendar days start from the day after you receive your order. If you are returning your whole order and you’ve paid for delivery we will refund the cost of Standard shipping to your country even if you've used one of our quicker delivery options. For example, if you pay £3.49 for a Next Day Delivery service when the cost of Standard Delivery is £2.49 then we will refund you £2.49. The extra £1.00 is not covered under these regulations. If only part of your order is returned, any postage charge you paid will not be refunded. We require a confirmation of cancellation from you, through a letter or email to let us know you'd like to cancel your order under the Consumer Contracts Regulations 2013.
If you have already received your order, you are required to return the unwanted items to us. Once you inform us that you would like to cancel, we will respond with instructions on how to do this.
The returned products must be unworn and in their original condition and will be inspected once we receive them.
In the unlikely occurrence that a product is returned to us in an unsuitable condition, we may return it back to you. In this case we will not refund you.
We do not currently hold a feature which allows customers to cancel their orders. However, please use the contact page to contact a staff member, who will cancel your order if it has not already been dispatched.
We do not offer exchanges on any of our items. If another item is needed, return the unwanted product to us for a refund and place a new order for the required item. Please note that our stores are unable to accept returns for items purchased from our website.
Please ensure that a completed returns form RETURNS FORM is enclosed in the parcel. If you do not have access to a printer, please include the required information on a piece of paper.
Please return all unwanted items to: Lion Bros Co, 137 Frimley Rd, Camberley, Surrey, GU15 2PS
We recommend that all returns are dispatched using a tracked service. Please retain your Post Office certificate of postage receipt, so that the parcel can be tracked if it goes astray whilst in transit. We endeavour to process all refunds within 3 working days of receipt of your parcel. The refunded amount will be credited back to the payment method used for the order, within 5 days from issue. Your statutory rights are not affected by our returns policy.
When returning items we require that your items must be unused and in the same condition that you received them. They must also be in the original packaging with all tags attached.
We also ask you to enclose the original invoice that is included in the order and any information/instructions that you wish us to complete, i.e. full refund or exchange for particular item.
If there is no information inside your parcel we cannot guarantee that your return will be dealt with.
If you have not tracked your parcel back to ourselves we cannot accept any liability for it.
In the case of an exchange the items will be sent back out to you free of charge. If you have a faulty item please contact us on firstname.lastname@example.org
Please note: DO NOT return the faulty product (on your own accord) and then request a refund of the postage, as doing this will make the return and refund invalid.
Returns can take 3-5 working days to process after we have received your item(s) please allow this time before contacting our customer support.
When returning trainers, we can only accept undamaged items, including the original box. To return please place the trainers inside the original box and then send the box back within a suitable, robust postage bag. Please don't send the box taped up as this can potentially result in the item becoming non-refundable.